Venue Manager Overview

Andersen & Maillard bring together Specialty Coffee and Artisanal Pastry in 3 unique locations in Copenhagen.

This unique setup fosters close collaboration between our café, Roastery and Bakery teams, creating a vibrant community experience. We are looking for a dedicated Venue Manager to lead our Front of House café team, uphold high standards, and work closely with our bakery management to ensure a seamless flow between both operations.

Position: Venue Manager

Location: Nørrebro

Type: Full-Time

Please note: the job will be available from March/April.

Role Overview:

The Venue Manager will oversee the day-to-day operations of one of our café locations, manage a team of talented staff, and maintain a high standard of customer service, cleanliness, and overall productivity. You will ensure our café operates efficiently and professionally, embodying our core values of quality and customer-centric service.

Key Responsibilities:

Team Leadership & Staff Management

Lead, motivate, and support the café team, ensuring a positive and efficient work environment.
Manage scheduling, assign stations, monitor performance, and address issues professionally.
Provide training and resolve workplace challenges, fostering a cooperative team culture.
Coordinate scheduling adjustments and manage sick calls on a rotational basis.

Customer Service Excellence

Ensure friendly, warm, and efficient service, consistently meeting customer experience standards.
Promptly address any service issues or complaints with professionalism and empathy.
Oversee station assignments to maintain smooth customer flow and engagement.

Operational Efficiency & Coordination with Bakery

Maintain appropriate stock levels, place orders, and ensure stations are fully stocked throughout shifts.
Ensure café cleanliness, organization, and readiness, creating a welcoming atmosphere.
Work closely with the bakery team, liaising with bakery management to coordinate shared spaces and ensure efficient workflow.

Compliance & Standards

Enforce health, safety, and hygiene standards, ensuring all staff comply with policies.
Ensure adherence to dress code, phone use, and workplace standards consistently.
Maintain daily communication with upper management and report any significant issues promptly.

Requirements:

Proven experience (at least 1 year) in leadership and management in a café, hospitality, or similar role.
Strong leadership skills and ability to manage, motivate, and train a team effectively.
Passion for the industry genuine care for customers and staff alike
Flexibility and problem-solving skills for working in a shared venue.
Excellent organizational, communication, and time-management abilities.
Commitment to providing top-notch customer service and creating a positive atmosphere.
Ability to multitask in a fast-paced environment and make quick, sound decisions.
Eye for detail and initiative to implement procedures as necessary.
Fluent in English
Valid visa to live and work in Denmark.

Why Join Us?

As a Venue Manager, you’ll play a crucial role in shaping the daily experience of both our customers and our team. We offer a supportive environment, opportunities for professional growth, and the chance to be part of a passionate team dedicated to quality and community.

If you’re a natural leader with a commitment to excellence in hospitality management, we’d love to meet you.