🌍 About Us
Custimoo is a fast-growing technology company founded in Denmark and headquartered in Copenhagen, with global operations and distributed teams. We specialize in custom sportswear and apparel, empowering brands, teams, and dealers to create and manage personalized products through our powerful digital platform.
Our mission is to revolutionize the custom apparel experience—making it faster, smarter, and more seamless from design to delivery. With a commitment to service and performance, we work with clients across North America, Europe, and Asia.
💼 The Role
As a Customer Success Manager (CSM), you will be the primary point of contact for our dealers, brands and partners. Your role is to ensure a smooth onboarding process, support ongoing needs, and drive satisfaction and retention. You’ll collaborate across teams to deliver best-in-class service and help clients get the most out of our platform and products.
Your Responsibilities
- 🤝 Serve as the main point of contact for assigned customers and accounts
- 🚀 Lead onboarding processes and provide training on our platform and tools
- 📦 Monitor order progress and proactively troubleshoot any issues
- 🌟 Build strong, trust-based relationships with clients and ensure high satisfaction
- 🧩 Coordinate with internal teams (sales, production, design) to support smooth order execution
- 📈 Identify upsell opportunities, renewals, and new ways to add customer value
- 📣 Collect client feedback and insights to help improve our products and processes
🛠 What You Bring
- ✅ 3–5 years of experience in customer success, account management, or a similar client-facing role
- ✅ Strong communication, organizational, and problem-solving skills
- ✅ Ability to manage multiple client accounts and meet deadlines in a fast-paced environment
- ✅ Experience in tech, apparel, or custom product industries is a plus
- ✅ Proficiency with CRM systems and comfort learning new tools
- ✅ A customer-first mindset with a passion for helping users succeed
- ✅ Bonus if you love sports, teamwear, or performance apparel
🎯 Bonus Points
- ➕ Experience working in a startup or high-growth environment
- ➕ Background in e-commerce, digital platforms, or SaaS
- ➕ Familiarity with internal coordination between sales, logistics, and design
- ➕ Data-driven approach to improving customer experience and retention
- ➕ Knowledge of tools like HubSpot, Airtable, or Zendesk
🏱 What We Offer
- 💰 Competitive salary and benefits package
- 🏡 Flexible work model with global collaboration
- 🌍 A high-impact role helping shape the future of customer experience in custom apparel
- 🧠 An innovative, tech-powered environment with supportive teams across disciplines
- 🎽 The chance to work with clients and brands that value performance, quality, and customization
Ready to make a difference for customers and be part of a growing global team?
Interested candidates should apply on our website or reach out to key stakeholders directly on LinkedIn where applicable.
Apply now and join our journey.
