Fresto.io is expanding into the Netherlands and we’re looking for a Customer Success Manager with real restaurant experience. Ready to make an impact?
Who is Fresto?
Fresto exists because running a restaurant is hard, and most of the software built for it wasn't made by people who've actually done the job. We have. Our team has worked the floor, run the pass, and watched a Friday night fall apart because the POS picked the worst possible moment to freeze.
We're building the all-in-one suite we wish we'd had; one that handles bookings, orders, payments, planning, and the books, and gets out of the way the rest of the time. Backed by top industry investors, we're scaling fast across Denmark and Europe, with one goal: helping restaurants thrive by making their daily flow effortless and their business stronger.
Who are you?
- You’ve walked 2,000+ km a year on a restaurant floor and your worn-out shoes can prove it
- You know a single second at the wrong moment can make or break a service
- When the POS crashed, the booking froze, or “the iPad isn’t working again” you were the one everyone called
- You can read a room at a glance and you bring that same instinct to reading a customer situation
- Solving a gnarly problem gives you the same buzz as nailing a ten-top on a Friday night
- You are part nerd, part host. You speak “restaurant”, and can translate it so a tech team actually understands
- You are flexible as our commitment to supporting customers when restaurants are open means the working hours will differ significantly from a traditional 9 a.m. to 5 p.m mould. The job will involve shifts that include evenings and weekend hours
- You’re fluent in Dutch because it’s the language of our customers, and confident in English because it’s the language of our team
- You’re not just looking for a job, you're looking for something to build
- Previous CSM experience is a plus, but your restaurant experience and mindset matter more
What you'll actually do
- Be the go-to person for restaurant teams using Fresto, building trusted relationships and helping them get the most out of the platform
- Help set up restaurants for success, from menus and printing flows, to bookings and hardware, and the necessary operational details that make service run smoothly
- Guide new users through onboarding and training, helping managers and teams feel confident using Fresto in real service situations
- Check in regularly with customers to understand what’s working, where they’re stuck, and where small changes could make a big difference
- Troubleshooting customer issues, improving workflows, and helping a team work smarter during service
- Visit customers in person and meet online to understand how their restaurant actually runs and recommend better ways of working using Fresto
- Work closely with the Fresto team across support, product, and sales, sharing what customers are saying and helping improve the product
- Keep customer information organised in our systems so follow-ups, handovers, and reporting run smoothly
- Support customers through phone, tickets, and proactive check-ins
Why join Fresto?
At Fresto, you’ll join a team that’s shaping the future of hospitality technology.
What we offer?
- Great colleagues and team that love the restaurant and software business
- A chance to shape how restaurant experiences are made in a fast-growing company where your ideas are heard
- Professional growth opportunities as we scale, with training and ongoing support
- A collaborative, supportive team culture with a clear purpose and room to learn and experiment
- Flexible work set up: The role will be based from home until we’ve built a stronger local base that will be focussed in central Amsterdam
- A company with momentum and backing to grow
If you’ve worked the floor, cursed a frozen POS mid-service, and still get excited about making restaurants run smoother, we should talk.
At Fresto, we believe unreal service comes from hands-on problem solving, and we’re looking for someone who brings that same passion to every restaurant we support.
For questions
Feel free to reach out to Helena Small, Head of Customer Success, at hs@fresto.io.
Our selection process will include a mix of interviews and assessment. We’re reviewing applications on an ongoing basis and will fill the position once we find the right match.
Applications are open until June 19th 2026
