Do you want to help shape the future of Member Services at one of the Nordic region's largest membership clubs?
At Luxplus, Member Services is undergoing an exciting transformation. We're evolving from a traditional customer service function into a strategic driver of member loyalty, retention, and growth. This means we don't just resolve enquiries - we create value in every member interaction and work proactively to strengthen both member satisfaction and long-term member value.
We're looking for two ambitious Member Advisors who are passionate about delivering exceptional service, driving performance, and continuously developing their skills. You'll become part of a team where quality, efficiency, and commercial awareness go hand in hand, and where we use data, AI, and continuous optimisation to deliver the best possible member experience.
As an international membership business, we work across multiple markets, cultures, and languages every day. We believe diversity makes us stronger, and we encourage all qualified candidates - regardless of nationality or background - to apply.
Your role:
As a Member Advisor, you will play a key role in:
- Creating value in every member interaction.
- Helping members get the most out of their membership through proactive guidance and personalised recommendations.
- Strengthening member loyalty and reducing churn.
- Delivering high-quality service through data-driven insights, KPIs, and continuous improvement.
- Contributing actively to the development of the future of Member Services together with the rest of the team.
Why join us?
- Become part of a department undergoing an exciting transformation with significant strategic importance to the business.
- Have a real impact on the member experience in an international membership business operating across seven markets.
- Collaborate closely with colleagues and stakeholders across countries and cultures.
- Join an ambitious team focused on quality, development, performance, and collaboration.
- Help shape a modern Member Services function driven by AI, optimisation, and continuous improvement.
- Flexible working hours (weekdays between 8:00 AM - 5:00 PM, with occasional evening and weekend shifts).
- Lunch scheme and regular social events.
We imagine that you...
- Enjoy taking ownership and are motivated by creating outstanding member experiences.
- Have a commercial mindset and naturally look for opportunities to create value in every member interaction.
- Are curious, proactive, and thrive in a fast-evolving environment.
- Are motivated by KPIs, quality, and performance, and take ownership of your results.
- Are excited to work with AI and digital tools that help us serve our members even better.
- Communicate professionally, empathetically, and in a solution-oriented manner - both verbally and in writing.
- Thrive in an international environment and enjoy collaborating with colleagues across different markets and cultures.
- Have at least two years of customer service experience via phone, email, or chat, ideally within e-commerce or a membership, subscription, or loyalty-based business.
Read more and apply via the link. Applications are reviewed on an ongoing basis.
📍 Islands Brygge, Copenhagen S
